Glasgow Royal Infirmary

The Glasgow Royal Infirmary fertility clinic presents a mixed picture based on patient reviews. Communication and administrative processes emerge as significant pain points. Patients report frustration with the booking system, which requires phoning in monthly during menstrual cycles, often facing unavailability and delays—some experienced three consecutive months without securing an appointment. This fragmented scheduling creates emotional distress, compounded by difficulties reaching clinic staff even for payment matters. Many describe a pervasive 'can't do' attitude and lack of clarity during pre-treatment phases. However, once treatment begins, the clinical team—nurses, lab technicians, and administrative staff—receives consistent praise for their supportive and dedicated care. Consultant engagement appears limited, with one patient noting only one brief Zoom consultation over five months of treatment culminating in an IVF cycle. This highlights concerns about inadequate diagnostic groundwork; despite reported heavy, painful periods and unexplained infertility in young, healthy individuals, no additional tests were recommended before initiating costly IVF (£6,000). Notably, communication gaps prompted at least one patient to transfer embryos elsewhere. Prof Nelson emerges as a key consultant who offers video consultations, patiently addressing queries and incorporating patient suggestions, though his advice on weight management (recommending crash diets) was criticized as irresponsible. Information delivery remains a recurring issue—staff reportedly provide minimal explanations unless prompted, reflecting an institutional tendency toward brevity. The clinic's approach to PGT-M (Preimplantation Genetic Testing for Monogenic Disorders) stands out positively, with dedicated nurses ensuring streamlined communication via email. However, standard IVF/ICSI patients lack this tailored support. While some describe the clinic as 'fantastic' with 'amazing' staff, others feel depersonalized and cite dismissive consultant interactions. Operational inefficiencies contrast with competent clinical execution during active treatment cycles.