ClinicsDoctorsTreatmentsResourcesWho we areAsk PATHBelow-average outcomes — strongest for under-35s.
Based on age-adjusted HFEA live-birth data (2016–18) vs the UK national average.
Your question about this clinic travels with you — after sign-up it's waiting as the start of your first PATH conversation.
Pall Mall Medical Centre presents as a clinic with a mixed but distinct pattern: strong procedural competence in hands-on gynaecological and surgical care contrasted with inconsistent communication, administrative shortfalls and variable bedside manner. Several reviewers praise clinical outcomes — particularly procedural efficiency and technical skill. One patient described a rapid and successful coil (IUD) removal where the clinician located and removed the device quickly, explained anaesthetic options, and provided good peri-procedural care; the attending nurse’s hands-on reassurance was specifically noted as emotionally supportive. Other patients complimented particular surgeons and nursing teams for being approachable and helpful, indicating pockets of reliably positive clinical experience and strong technical capability. However, across the reviews there is a recurring theme of poor administrative follow-through and communication. Multiple accounts describe unanswered messages, ignored WhatsApp inquiries, phone calls and web enquiries, and a failure to follow up on insurance-authorised appointments. One patient reported being called over a weekend by reception with bad news — perceived as unprofessional — and others reported deposits not being addressed after cancellation. Wait-times and punctuality were also flagged: a booked consultation resulted in a surgeon arriving some 40 minutes late, leaving the patient inconvenienced after a significant journey. Another complaint involved a rushed consultation and a problematic prescription for medication that a patient could not safely take, which they said the clinic refused to refund. Staff attitude is reported as inconsistent. Some patients found reception dismissive and unhelpful, and one younger patient described a condescending tone from a surgeon and an upsetting reference to a “genetic issue,” which contributed to a negative emotional experience. At the same time, other reviewers highlight friendly nurses and staff who were easy to talk to and willing to help at any time. This contrast suggests variability between individual clinicians and administrative staff rather than a uniform culture. Emotional support appears strongest at the procedural and nursing level: hands-on reassurance, clear explanations of options, and distraction during procedures were repeatedly appreciated. Where communication and administrative processes fail — missed follow-ups, ignored enquiries, lack of clarity around deposits and prescriptions — patient distress and dissatisfaction increase significantly. In summary, the clinic demonstrates solid clinical capability in surgical and gynaecological procedures and benefits from empathetic nursing at the point of care. Yet persistent issues with front-desk responsiveness, follow-up systems, punctuality and occasional poor clinician communication undermine overall patient satisfaction. For prospective patients, the clinic may offer excellent technical care with certain clinicians, but it would benefit from standardised administrative processes, improved reception training, clearer prescription safety checks, and better consistency in clinician communication and follow-up.
Source: HFEA regulated data. Best age band: Under 35. Weakest: 40-42.
No cost details listed for this clinic. Contact the clinic directly for an indicative quote.
Patient-review insights for this clinic aren't ingested yet. The HFEA-regulated outcomes shown elsewhere on this page are the most reliable signal until then.
We don't yet have a verified consultant list for this clinic. Browse the full doctors directory for GMC-registered specialists.
Written in PATH's voice from this clinic's published HFEA data — reviewed before publishing, never generated live.
Pall Mall Medical Centre's HFEA-verified live-birth rate is 25%, against a national average of 40%, placing it below average overall. Age-band figures tell a more mixed story: under-35 patients see 50% against 38% nationally, and 35-37 sees 40% against 32%, both above the national figure for those bands. The 40-42 band is the clinic's weakest, at 14% against 24% nationally. With 641 cycles recorded, this is still a low-volume clinic, so it's worth asking how consistent these age-band results have been year to year.
This figure is the live-birth rate per embryo transferred, drawn from HFEA-regulated data covering 2016 to 2018. When comparing clinics, check whether each one quotes its rate per embryo transferred or per cycle started, as the two are calculated differently and can look quite far apart. Also check which years the data covers, since a clinic's more recent performance may differ from an older published figure. Regulated data gives a consistent, verified basis, but it reflects a wider group of past patients, not a forecast for any one person.
A few questions worth putting to the clinic directly: - What's included in the quoted price, and what add-on costs are typical? - What were your live-birth rates for my age group in the latest HFEA data? - How many cycles like mine do you carry out each year? A consultant who's confident in their care will welcome these questions rather than deflect them.
These answers use published data only — PATH personalizes once it knows your age, your numbers, and your story.
Ready to start your journey? Contact the clinic directly.
Ask PATH if this clinic fits youRequest ConsultationOpens in the app — you'll create a free account first.
Compare ClinicsfertilityPATH earns no referral fees. We recommend clinics based on data, not commercial relationships.
