ClinicsDoctorsTreatmentsResourcesWho we areAsk PATHBelow-average outcomes — strongest for under-35s.
Based on age-adjusted HFEA live-birth data (2016–18) vs the UK national average.
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The Surrey Park Clinic presents a mixed image based on patient reviews, with numerous positive experiences contrasting sharply with significant criticisms. The clinic earns consistent praise for its welcoming atmosphere, characterized as calm, spa-like environments with soothing music and pleasant scents. Multiple reviewers highlight the professionalism and warmth of sonographers including Kay, Andrea, and Yvette, who excel in early pregnancy scans, gender scans, and growth scans while providing thorough explanations and reassurance during emotionally vulnerable moments. Clinical expertise appears strongest in diagnostic imaging and gynaecological care. Dr. Lilian Ugwumadu receives polarized feedback – some patients praise her patience and professionalism during fertility consultations and hysteroscopies, while others vehemently criticize her practice of withholding test results unless patients pay £195 for follow-up appointments. This 'paywall for results' policy emerges as a major pain point, with multiple reviewers condemning it as exploitative and profit-driven. Other notable clinicians include Dr. Kalu (described as empathetic during fertility investigations), Dr. Alex (approachable for pelvic scans), and Prof. Jay Chatterjee (praised for menopause/HRT management). The clinic demonstrates particular strengths in fertility-related diagnostic services including early pregnancy viability scans, pelvic ultrasounds, hormone level testing, and miscarriage investigations. However, several negative experiences reveal systemic operational flaws: severe appointment delays (up to 2 hours for PCR tests), poor communication about delays, billing disputes over undisclosed costs, challenges obtaining refunds, and occasional dismissive attitudes from administrative staff like manager Jo. Fertility treatment-specific feedback is limited but includes one exceptionally positive detailed IVF experience where patients felt individually cared for through the entire process at their affiliated Kings facility, contrasting with another patient's traumatic fertility consultation where premature menopause was incorrectly suggested. Key differentiators include same-day GP letter forwarding for scan results, accommodation of urgent referrals, and staff willingness to provide same-day additional services like blood tests. However, trust erosion occurs through recurring themes: results access barriers, inconsistent clinician knowledge (one patient's £200 'wasted' consultation with an under-informed practitioner), and occasional unprofessional conduct like discussing personal medical details within earshot of others. While many patients describe life-changing positive care, particularly in diagnostic clarity after NHS dismissals, the clinic's reputation is marred by transactional service perceptions and financial tensions that compound patient stress during inherently vulnerable reproductive health journeys.
Source: HFEA regulated data. Best age band: Under 35. Weakest: 35-37.
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Patient-review insights for this clinic aren't ingested yet. The HFEA-regulated outcomes shown elsewhere on this page are the most reliable signal until then.
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Written in PATH's voice from this clinic's published HFEA data — reviewed before publishing, never generated live.
Worth going in with clear expectations. Surrey Park Clinic's HFEA tier is below average, with a 17% birth rate against a 29% national average. Its strongest band, under-35, matches the national figure exactly at 43%, but performance falls away after that: 35-37 sits at 21% against a national 32%, and 38-39 at 19% against a national 26%. With 3,167 cycles, this is a medium-volume clinic, so the figures are reasonably stable year to year, but it's still worth asking the clinic to talk you through what's driving the gap in the older bands.
The published figure is a live-birth rate per embryo transferred, based on HFEA-verified regulated data from 2016 to 2018. It reflects outcomes across a population of patients treated in that period rather than predicting any individual's result. Before comparing it with another clinic, check two things: whether both figures are per embryo transferred or per cycle started, since these are calculated differently, and which years each figure covers, as clinic performance can shift between reporting periods.
Two things worth asking directly: - What's included in the quoted price, and what add-on costs are typical, since medication, freezing and storage are common gaps in a headline figure? - What were your live-birth rates for my specific age group in the latest HFEA data, particularly given the gap between the under-35 and older bands? A good consultant should answer both plainly and without hesitation.
These answers use published data only — PATH personalizes once it knows your age, your numbers, and your story.
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