ClinicsDoctorsTreatmentsResourcesWho we areTry PATHStrong outcomes — strongest for under-35s.
Based on age-adjusted HFEA live-birth data (2016–18) vs the UK national average.
CRGH clinic receives overwhelmingly negative reviews highlighting systemic organizational failures, inconsistent medical care, and poor patient experiences. Patients report long-standing communication breakdowns across departments (medical, finance, admin), intrusive billing practices with aggressive debt recovery for minor sums despite large payments made, and chaotic appointment management causing wasted time. Clinical concerns include outdated protocols using 'cookie-cutter' IVF approaches regardless of individual patient factors (e.g., failing to adjust protocols for diminished ovarian reserve), improper medication management (incorrect dosing/prescriptions resulting in ER visits), and lack of post-treatment follow-up. Multiple reviewers experienced technical failures—especially with patient portals preventing access to medical records/messages—with unresolved issues persisting for months. The clinic is accused of prioritizing profit through unnecessary upselling (particularly PGT testing with disputed medical necessity, overpriced drugs), while showing disregard for patient safety (failing to perform basic tests before prescribing high-risk medications like blood thinners, leading to miscarriage). The embryology lab competency is questioned due to low egg survival rates post-thaw (3/15 vs. claimed 95%). Despite some patients noting polite front-desk staff and nurses, clinical teams (especially consultants) are described as dismissive, unaccountable for errors, and lacking compassion—with one consultant becoming angry when patients declined PGT testing. Transfer of confidential documents/plans to wrong patients, chaotic prescription management, inadequate fertility investigations (basic sperm/womb issues missed until treated abroad), and refusal to acknowledge mistakes further undermine trust. HFEA success rates are seen as misleadingly outdated. Overall, CRGH is depicted as profit-driven with substandard clinical governance, administrative negligence, and emotionally traumatic patient journeys demanding careful consideration by prospective patients.
Source: HFEA regulated data. Best age band: Under 35. Weakest: 38-39.
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